DF Capital receives Feefo Trusted Service Award 2021
DF Capital is proud to announce that it has been awarded its first Feefo Trusted Service Award – four short months after it received full authorisation as a bank and three months after it launched its maiden market-leading savings range.
This accolade is an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers. Created by Feefo, it is granted to businesses that use Feefo to collect genuine reviews and insights and meet the highest standards, based on the number of reviews they have collected and their average rating. DF Capital received over 950 reviews with an average score of 4.3.
Carl D’Ammassa, CEO DF Capital commented: “This award is based on the feedback of real customers who are the most important judges of all. Clearly, we are pleased to have this recognition so soon after launching our personal savings product and it’s a real testament to everyone at DF Capital, recognising how hard we all work to provide customers with the very best service and experience. We pride ourselves on going above and beyond. The feedback we receive via Feefo enables us to ensure our product resonates with our customers and we can look at ways to meet their changing needs.”
Congratulating DF Capital on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers. This year, despite the incredible challenges of a global pandemic, so many companies have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved.”